Privacy Policy

Last Updated: January 2026

1. Introduction

Welcome to r9999. We are committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy explains in clear terms how we collect, use, store, share, and protect information that you provide or that we gather when you access or use the r9999 website and services located at r9999.asia.

By accessing or creating an account on r9999, you acknowledge that you have read, understood, and agree to the terms set out in this Privacy Policy. If you do not agree, please discontinue use of our platform. This policy applies to all users, including players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and every corner of Bangladesh. r9999 is intended for adults aged 21 and above.

2. Information We Collect

To deliver a safe, personalised, and high-quality gaming experience, r9999 collects the following categories of personal information:

• Identity Information: full name, date of birth, national ID or passport number for age and identity verification (21+ requirement).
• Contact Information: email address, phone number, and residential address including city and district within Bangladesh.
• Financial Information: deposit and withdrawal records, payment method details (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank), and transaction history. We do not store full mobile banking PINs or card CVV codes.
• Technical Information: IP address, device type, operating system, browser type, session timestamps, and referring URLs collected automatically via cookies and server logs.
• Gameplay Data: betting history, game preferences, session duration, wagering records, and responsible gaming tool usage (e.g. deposit limits, self-exclusion requests).

3. How We Use Your Information

r9999 processes your personal data only for legitimate, specified purposes. We do not sell your data to third parties. Your information is used to:

• Account Management: to register, verify, and maintain your r9999 player account, including identity and age verification to confirm you are 21 or older.
• Service Delivery: to process deposits via bKash, Nagad, Rocket, and other supported methods; to credit winnings and process withdrawal requests promptly.
• Customer Support: to respond to your enquiries, resolve disputes, and handle complaints via our support email.
• Security and Fraud Prevention: to monitor for suspicious activity, protect player accounts, detect fraud, and maintain the integrity of all games offered on the r9999 platform.

4. Cookies and Tracking Technologies

r9999 uses cookies and similar tracking technologies to improve the functionality and performance of our platform. Cookies are small text files placed on your device when you visit r9999.asia. They help us remember your preferences, keep your session active, and understand how players navigate our site so we can continue making improvements.

We use strictly necessary cookies (required for core site functions), functional cookies (to remember your language and preferences), and analytics cookies (to measure site performance). We do not use advertising or cross-site tracking cookies. You may adjust cookie settings in your browser at any time; however, disabling essential cookies may affect the functionality of r9999.

5. Data Sharing and Third Parties

r9999 does not sell, rent, or trade your personal information to any external party for marketing purposes. We may share your data only in the following strictly limited circumstances:

• Payment Processors: we share necessary transaction details with payment service providers (e.g. bKash, Nagad, Rocket) solely to execute deposits and withdrawals on your behalf.
• Technology Partners: game providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi may receive anonymised session data necessary to deliver their games within the r9999 platform.
• Legal Obligations: we may disclose personal data if required to do so by applicable law, court order, or authorised regulatory enquiry.
• Business Transfers: in the event of a merger, acquisition, or asset sale involving r9999, your data may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

6. Data Security

The security of your personal data is a top priority for r9999. We employ industry-standard technical and organisational measures to protect your information from unauthorised access, alteration, disclosure, or destruction. These measures include SSL (Secure Socket Layer) encryption across all data transmissions on r9999.asia, secure server infrastructure, role-based access controls, and regular security auditing.

While we take every reasonable precaution, no system is entirely immune to risk. In the event of a data breach that is likely to result in a risk to your rights or freedoms, r9999 will notify affected users promptly and take immediate remedial action. We encourage players to use strong, unique passwords for their r9999 accounts and to never share login credentials with others.

7. Data Retention

r9999 retains your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable legal, regulatory, or accounting obligations. Retention periods for different data categories are as follows:

• Account Data: retained for the lifetime of your active account plus a minimum of 5 years after account closure to meet anti-money laundering (AML) requirements.
• Transaction Records: retained for a minimum of 7 years in accordance with standard financial record-keeping requirements.
• Communication Logs: support emails and chat logs retained for 3 years from the date of last contact to facilitate dispute resolution.
• Technical Logs: server logs and session data retained for 12 months for security monitoring and platform performance analysis.

8. Your Rights

As a player on r9999, you have rights over your personal data. You may at any time contact us at [email protected] to exercise any of the following rights:

Right of Access: request a copy of the personal data we hold about you. Right to Rectification: ask us to correct inaccurate or incomplete personal data. Right to Erasure: request deletion of your data where it is no longer necessary for the purposes we collected it, subject to our legal retention obligations. Right to Restriction: ask us to restrict processing of your data in certain circumstances. Right to Portability: receive your data in a structured, machine-readable format. Right to Object: object to processing of your data for certain purposes. To submit a request, email [email protected] with the subject line "Data Rights Request" and include your registered account details. We aim to respond within 30 calendar days.

9. Children and Minors

r9999 is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 21. Our registration process includes age verification steps to prevent minors from accessing gambling services. If we become aware that we have inadvertently collected personal information from a person under 21 years of age, we will delete that data promptly and suspend the associated account. If you believe a minor has registered on our platform, please contact us immediately at [email protected].

10. Changes to This Privacy Policy

r9999 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable regulations. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via email.

Your continued use of r9999 following the posting of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically so you remain informed about how we protect your data.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how r9999 handles your personal data, please contact our Data Privacy team. We are available to assist players across Bangladesh, from Dhaka and Chittagong to Sylhet, Rajshahi, Barisal, Khulna, Rangpur, Mymensingh, and Cox's Bazar. Contact email (not a link): [email protected] — our team aims to respond within 2 business days (Bangladesh Standard Time, UTC+6).